Find answers to our most frequently asked questions below. Have a question that we haven't answered? Click here to use our Contact Page to get in touch. 

General Information

Below are some of the most common questions we receive about buying wine from our Ontario-based wine agency. 

Orders can be placed using our website’s Shop Online page, or by calling 416-469-1653.  You must be 19 years of age or older to purchase.  

Yes! In June of 2020, the AGCO (Alcohol and Gaming Commission of Ontario) began allowing licensed Ontario wine agencies to sell mixed cases. You can view our online shop to see our current selection of Mixed Cases. We are currently working on expanding our mixed case selections, so be sure to sign up for our newsletter to stay up to date on our latest offerings.

Unfortunately, no. AGCO rules now allow us to offer mixed cases of 12 or 6 bottles, but does not allow the consumer to assemble their own case of individual bottles. 

Not directly from our website, no. According to AGCO rules, we are only allowed to sell wines in case format through our website. But you can buy many of our wines by the bottle at the LCBO (see below).

Yes! We have a number of wines available by the bottle at LCBO retail stores and through the Vintages Classics catalogue. You can find all of our current, upcoming and past releases in the Shop at the LCBO section of our website.

We accept Visa, Mastercard and American Express. 

All prices are listed in Canadian Dollars.

How to Buy Wine Online in Ontario

Wondering how or where to buy wine online? Our website makes it easy to order cases of wine online. Here’s a quick rundown of how to order through our site and have wine delivered anywhere in Ontario.

1. Browse the Shop Online section of our site to view our offerings, and add your desired cases to your shopping cart.

2. Once you’ve made your selection, you can view your cart and proceed to checkout. During the checkout process, you will be prompted for personal, delivery, and billing details.

3. If you have a referral coupon code, you can enter it during the checkout process.

4. Prior to submitting your order, you will have an opportunity to review your purchase and account details. 

5. Review and submit your order. 

6. Once your order has been submitted, you will receive an e-mail confirmation containing all the details of the order, including items purchased, the price breakdown, payment method, and delivery information.

Note that by completing your purchase, you will be added to our mailing list. We send out regular communications about new releases available in both our online shop and the LCBO, as well as special private orders, virtual events and producer profiles. 

If you do not want to receive these communications from us, you can unsubscribe at any time by clicking “Unsubscribe” at the bottom of the email.

Shipping policy

As licensed Ontario wine agents, we are able to deliver wine throughout the province of Ontario. You can find more information about shipping and wine delivery protocols below.

We are currently only licensed to sell and deliver wines in the province of Ontario. We can ship wine anywhere within the province.

Due to the COVID-19 Pandemic and social distancing requirements, we are currently offering free, contactless delivery, right to your door. Some postal codes and exceptions may apply. Please contact us at np@npwines.com or call 416-469-1653 if you have questions regarding delivery to your region.

For delivery in Toronto, orders will arrive within 1-2 business days.

For delivery in the GTA, Ottawa and Greater Ottawa Area, orders will be delivered in 2-4 business days.  

For delivery outside of the Toronto and Ottawa areas, orders will be delivered in 3-5 business days.

Due to COVID-19, LCBO pick-up restrictions and reduced delivery capabilities, orders outside of Toronto need to be received by End of Day Tuesday to be delivered before the weekend. (Some exceptions apply, depending on Postal Code.)

Please note these times are subject to government and holiday closures of the LCBO warehouse. You will be notified after ordering of your scheduled delivery date.

 

We ship within Ontario via private courier. 

Local wines purchased through our online shop will be shipped direct from the winery and will be delivered separately from international wines. 

With the exception of Private Order or backorder wines, all Nicholas Pearce Wines Inc. deliveries are shipped (almost) anywhere in Ontario within 5 business days.

Government regulations require that individuals receiving wine orders are 19 years of age or older and are not intoxicated. Delivery agents are obligated to ask for proof of age (requiring two pieces of government issued identification with proof of age) and a signature of receipt.

Yes! Due to the COVID-19 pandemic and social distancing requirements, we are currently offering free, contactless delivery, to your door.

No, we do not offer curbside pickup at this time. In an effort to maintain social distancing, the entire Nicholas Pearce Wines' team is working from home. 

Our office is purely administrative and currently closed, so unfortunately we do not offer contactless, curbside pickup. 

We are currently only licensed to sell and deliver wines in the province of Ontario. 

Unfortunately, no. Our office is purely administrative (and, as mentioned, currently closed). Ontario regulations stipulate that only licensed couriers or wine agencies can retrieve wines from the LCBO warehouse.

Returns and exchanges

We are very sorry to hear that!  Please contact us at np@npwines.com or call us at 416-469-1653.